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Terms of Service

Last updated: 16 September 2026

These terms govern your use of the Dose Up platform. Please read them carefully before creating an account or making a purchase. By using the platform you agree to these terms.

These terms are an agreement between you and Dose Up Limited, a company registered in England and Wales (company number 17357340), (“we”, “our”, “us”). In these terms, “you” means the person using the platform.

1. Scope of service

Dose Up provides an AI-powered pharmacy exam preparation platform designed for UK pharmacy students preparing for the GPhC Registration Assessment. Our service includes practice questions, mock exams, study content, and Dosey, an AI study assistant. It is intended for personal, non-commercial study use.

2. Eligibility

  • By creating an account, you confirm that the information you provide is accurate and that you are legally able to enter into these terms.

3. Your account and responsibilities

  • You must provide accurate information when creating your account, and keep it up to date.
  • You may hold one account, and you may take one free trial. You must not create additional accounts, register using another person’s details, or close and re-open an account, in order to obtain a further free trial. We may verify this using the email address, device and network information associated with your account, and we keep a one-way record of addresses that have already taken a trial so that a further one can be withheld. If you need a second account for a genuine reason, you must ask us first and have our agreement in writing.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your account.
  • You must keep the platform’s content and materials confidential and comply with your confidentiality obligations in section 6 (Confidentiality).
  • You must not use the platform for any unlawful purpose or in a way that could harm other users.
  • You must not attempt to reverse-engineer, decompile, or extract content from the platform.

4. Account sharing and content distribution

  • Your account is personal and non-transferable. You must not share your login credentials with any other person.
  • We enforce a single active session per account. Logging in on a new device will automatically end any existing session.
  • You must not share, redistribute, screenshot, copy, or otherwise distribute any content from the platform, including questions, explanations, study materials, and AI-generated responses.
  • We take breaches of this section seriously. Depending on the nature and seriousness of the breach, we may take any of the steps set out in section 10 (Suspension and termination) below.

5. Intellectual property

All content on Dose Up — including questions, explanations, study materials, and AI-generated responses — is our intellectual property or is licensed to us. You may not copy, reproduce, distribute, or create derivative works from any content without our express written permission.

6. Confidentiality

  • In these terms, “Confidential Information” means the content and materials made available to you through the platform that are not publicly available — including questions, mock exams, explanations, study materials, and AI-generated responses — together with any non-public information about the platform that we identify as confidential or that you would reasonably understand to be confidential.
  • By agreeing to these terms, you agree to keep all Confidential Information strictly confidential. You may use it only for your own personal exam preparation, and you must not disclose, share, publish, reproduce, distribute, or otherwise make it available to any other person.
  • These confidentiality obligations do not apply to information which: (a) is or becomes publicly available other than through a breach of these terms; (b) you already lawfully held, without any obligation of confidentiality, before we disclosed it to you; or (c) you are required to disclose by law, or by a court or regulator, provided that (where you are lawfully able to) you notify us first.
  • Nothing in this section prevents you from making any disclosure you are legally entitled to make, including sharing your own honest opinion or review of the service, or making a protected disclosure under whistleblowing law. This section restricts the sharing of our Confidential Information; it does not restrict your ability to describe your own experience of the platform.
  • Your confidentiality obligations continue for as long as the relevant information remains confidential, including after your account is closed or these terms come to an end. These obligations are in addition to, and do not limit, our rights under section 5 (Intellectual property).

7. Payments and fees

  • Access to certain features of the platform requires payment. The fees payable and any applicable taxes are displayed on the platform at the point of purchase. By completing a transaction, you agree to pay all fees displayed to you at the time of that transaction.
  • All fees are stated in pounds sterling (£) and are inclusive of VAT where applicable.
  • Payments are processed by our third-party payment provider. By providing payment details, you confirm you are authorised to use the chosen payment method and you authorise us (and our payment provider) to charge it for the fees due.
  • We may change our fees from time to time. Any change will apply only to purchases made after the change takes effect and will not affect a purchase you have already completed.
  • If a payment is declined or fails, we may suspend or restrict your access until payment has been successfully made.
  • Nothing in this section affects your statutory rights, including any right to cancel and receive a refund under the Consumer Contracts Regulations 2013, or your rights under the Consumer Rights Act 2015.

8. Cancellation and refunds

  • Access to the platform is provided in exchange for a one-time payment, and you receive full access to the digital content and services immediately after payment.
  • If you are a consumer, you would normally have a 14-day right to cancel a purchase of digital content under the Consumer Contracts Regulations 2013. However, because access is provided to you in full immediately, you are asked at the point of purchase to: (a) expressly consent to your access beginning straight away; and (b) acknowledge that you will lose your 14-day right to cancel once your access begins.
  • Once you have given that consent and your access has begun, your 14-day right to cancel no longer applies. Your payment is non-refundable to the fullest extent permitted by law, and all sales are final.
  • This does not affect any refund you are entitled to by law. In particular, if the platform is faulty, not as described, or otherwise does not meet your rights under the Consumer Rights Act 2015, you may be entitled to a repair, a price reduction, or a refund.

9. Limitation of liability

  • Dose Up is an educational tool intended to support your preparation for the GPhC Registration Assessment. We do not guarantee any particular exam result or outcome, and our content should be used alongside official study resources.
  • We provide the platform with reasonable care and skill. Where you are a consumer, you have legal rights in relation to digital content and services that are not as described, are of unsatisfactory quality, or are unfit for purpose, and nothing in these terms affects those rights.
  • Nothing in these terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under the Consumer Rights Act 2015 or other applicable law.
  • Subject to the above, we are not liable for: (a) any loss that was not reasonably foreseeable at the time you entered into these terms; (b) any loss arising from your reliance on AI-generated content where you have not also verified the information against official study resources; or (c) any business losses, as the platform is intended for personal, non-commercial study use.
  • Dosey and other AI features may occasionally produce inaccurate or incomplete information. AI-generated content is provided for study support only and does not constitute professional, clinical, or pharmacy advice. You should always verify important information against official and authoritative sources.

10. Suspension and termination

  • You may stop using the platform at any time and may close your account from your account settings. If you have paid for access, closing your account does not by itself entitle you to a refund, except as set out in section 8 (Cancellation and refunds) or as required by law.
  • We may suspend, restrict, or terminate your access if you breach these terms. The action we take will be proportionate to the seriousness of the breach:
    • For minor or first-time breaches, we will normally contact you and give you an opportunity to put things right.
    • Holding more than one account, or taking more than one free trial, is a breach of these terms. Where we detect it we may, without prior notice, withhold or withdraw any free trial, suspend your access, close any additional accounts, and require you to subscribe in order to continue using the platform.
    • For serious breaches — including deliberately or repeatedly evading the one-account, one-trial rule (for example by registering with further email addresses, or by closing and re-opening an account to obtain a new trial), deliberately sharing your login credentials, distributing or reproducing platform content in breach of these terms, breaching your confidentiality obligations in section 6 (Confidentiality), or unlawful use of the platform — we may terminate your account immediately and permanently, and refuse you further access to the platform.
  • Where we terminate your account for a serious breach, you will not be entitled to any refund. If we terminate your account for any other reason, or if we stop providing the platform, we will give you a fair refund reflecting the access you have paid for but are no longer able to use.
  • Nothing in this section affects your statutory rights.

11. Changes to these terms

  • We may update these terms from time to time, for example to reflect changes in our service or in the law.
  • If we make a material change, we will give you reasonable notice (for example, by email or a notice on the platform) before it takes effect. If you do not agree to a material change, you may stop using the platform and close your account. Your continued use of the platform after a change takes effect means you accept the updated terms.

12. Complaints

If you have a complaint about the platform or these terms, please contact us at support@dose-up.co.uk and we will try to resolve it.

13. Governing law and jurisdiction

  • These terms are governed by the laws of England and Wales.
  • If you are a consumer, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the UK in which you live. Nothing in these terms affects your right to rely on the mandatory consumer protection laws of the country in which you live.

14. General

  • If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
  • These terms are between you and us. No one else has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
  • We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights under these terms.
  • These terms, together with the policies displayed on our website, form the entire agreement between you and us regarding your use of the platform.

15. Contact

For any queries regarding these terms, please contact us at support@dose-up.co.uk.

See also our Privacy Policy and our Cookie Policy.